This Shipping Policy applies to purchases made through selectcarssw.shop and operated by SELECT CARS SW LIMITED.
Company: SELECT CARS SW LIMITED
Address: East Compound, Milestone Business Park London Road, Whimple, Exeter, England, EX5 2QB
Email: shop@selectcarssw.shop
Phone: +44 7891 850640
1. UK Delivery Only
We currently ship vehicles within the United Kingdom only.
We do not offer international shipping for the vehicles sold through selectcarssw.shop.
2. Processing Time
Orders are normally processed within 3–5 business days after successful payment confirmation.
Processing may include:
- Order verification;
- Vehicle preparation;
- Condition and documentation checks;
- Battery and safety-related checks where applicable;
- Transport preparation;
- Packaging or pallet preparation;
- Carrier booking.
Orders are not normally dispatched until the required preparation and transport arrangements have been completed.
3. Delivery Time
After dispatch, standard UK delivery is generally expected within 2–5 business days.
The estimated total delivery timeframe is therefore approximately:
3–5 business days processing + 2–5 business days transit = approximately 5–10 business days total.
For vehicles requiring specialist handling, palletised transport, battery-related transport procedures or remote-area delivery, additional time may be required.
Where a specific delivery estimate is provided for an individual vehicle, that estimate will take priority over the general estimate stated in this policy.
4. Delivery Carriers
Depending on vehicle size, weight, destination and battery configuration, we may use:
- DHL UK freight or pallet services;
- A specialist UK vehicle transport provider;
- Another suitable professional freight carrier.
DHL provides UK pallet and freight services and supports specialised logistics for electric vehicles and lithium-ion batteries. Lithium batteries may be subject to additional transport requirements and carrier approval.
The carrier selected may therefore vary from one vehicle to another.
5. Tracking
Where tracking is available, tracking information will be provided to the customer after the shipment has been accepted by the carrier.
For larger vehicle deliveries, the carrier may contact the customer directly to arrange a delivery date or delivery window.
6. Delivery Address
Customers must provide a complete and accurate UK delivery address.
Customers are responsible for ensuring that:
- The address is correct;
- The delivery location is accessible;
- The delivery area is suitable for the vehicle or pallet;
- Any access restrictions are communicated in advance.
Incorrect addresses may result in additional delivery charges or delays.
7. Large Vehicle and Pallet Deliveries
Because our products are used electric mopeds, scooters and lightweight electric motorcycles, certain vehicles may be unsuitable for standard parcel delivery.
Such vehicles may be secured for transport using appropriate packaging, crates, pallets or other transport equipment.
Customers may be required to accept delivery at a suitable accessible location.
The carrier may require assistance or specific access conditions for unloading depending on vehicle size and delivery equipment.
8. Lithium Battery Transportation
Electric vehicles may contain lithium-ion batteries.
Lithium batteries are subject to transportation and safety requirements. Depending on the battery and vehicle configuration, the shipment may require special packaging, labelling, documentation, carrier approval or other handling procedures.
We may delay dispatch where necessary to ensure that the shipment can be transported safely and in accordance with applicable requirements.
DHL UK states that lithium batteries are classified as dangerous goods/restricted commodities and that certain shipments require specific approval and procedures.
9. Delivery Damage
Customers should inspect the vehicle and packaging when delivered.
If visible damage is identified, customers should:
- Photograph the vehicle;
- Photograph the packaging and any visible damage;
- Record the issue with the delivery documentation where possible;
- Contact us as soon as reasonably possible.
Please retain the packaging until the matter has been reviewed.
10. Failed Delivery
If a delivery cannot be completed because the customer:
- Is unavailable;
- Provides an incorrect address;
- Refuses delivery without a lawful reason;
- Fails to provide necessary access;
- Requests repeated delivery changes;
the carrier may impose additional charges or require a new delivery appointment.
Where legally permissible, reasonable additional costs caused by customer-controlled circumstances may be charged to the customer.
This does not affect statutory cancellation or consumer rights.
11. Remote and Restricted Areas
Some UK postcodes may require additional delivery arrangements because of:
- Remote location;
- Restricted vehicle access;
- Ferry or special transport requirements;
- Limited carrier service;
- Road restrictions.
If an additional charge is required, we will communicate this before dispatch where reasonably possible.
12. Delivery Delays
Estimated delivery times are not guaranteed unless a specific delivery date has been expressly agreed.
Delays may result from:
- Severe weather;
- Road closures;
- Carrier disruption;
- Vehicle transport restrictions;
- Battery transport requirements;
- Safety checks;
- Mechanical preparation;
- Incorrect delivery information;
- Unforeseen logistical circumstances.
We will make reasonable efforts to keep customers informed of material delays.
13. Delivery Deadline
Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within 30 days.
Nothing in this Shipping Policy is intended to restrict statutory consumer rights.
14. Contact
For shipping questions:
Email: shop@selectcarssw.shop
Phone: +44 7891 850640
SELECT CARS SW LIMITED
East Compound, Milestone Business Park London Road, Whimple, Exeter, England, EX5 2QB