REFUND AND RETURNS POLICY
- Introduction
COLTON AGRI SALES LTD is committed to providing clear information about returns, cancellations and refunds for agricultural machinery, farming equipment, spare parts and related services.
This Refund and Returns Policy explains how customers can contact us to request a return, report a problem with an order or seek a refund.
Nothing in this policy excludes, restricts or replaces any statutory rights that customers may have under applicable UK law.
- Company Information
Company Name: COLTON AGRI SALES LTD
Business Address: 59a Drumlish Road, Dromore, Omagh, United Kingdom, BT78 3ER
Telephone: +44 28 8289 9053
Email: sales@coltonagri.online
- Products Covered by This Policy
This policy applies, as relevant, to purchases of:
Agricultural machinery and equipment.
Farm equipment and related products.
Machinery spare parts and replacement components.
Equipment orders paid for by deposit or invoice.
Machinery servicing, maintenance and repair services.
The applicable return, cancellation or refund arrangements may depend on the product, its condition, whether it was specially ordered or customised, the nature of the transaction and the legal rights available to the customer.
- Requesting a Return or Refund
Customers who wish to return an item, cancel an order or request a refund should contact us using the details provided in this policy.
Please include the following information where applicable:
Your name and contact details.
Your order number or invoice reference.
The product or service concerned.
The date of purchase or delivery.
The reason for your request.
Photographs or other supporting information, if the item is damaged, incorrect or defective.
We will review the request and explain the applicable next steps, including any return instructions, inspection requirements or additional information needed.
Please do not send goods back without first contacting us for return instructions. This helps ensure that the return is directed to the appropriate location and can be matched to the relevant order.
- Consumer Cancellation Rights
Under UK consumer law, eligible consumers who purchase goods online may generally have a statutory cancellation period of 14 days after receiving the goods, subject to applicable conditions and legal exceptions.
For services, different rules may apply, and the cancellation period will generally run from the date the contract is entered into. Where a consumer requests that a service begin during the cancellation period, additional legal requirements may apply. In certain circumstances, a proportionate charge may be payable for services already performed before cancellation, provided the applicable legal conditions are satisfied.
Some transactions may be exempt from statutory cancellation rights. Depending on the circumstances, exceptions may include certain goods made to the consumer’s specifications or clearly personalised goods.
These rules depend on the nature of the transaction and whether the customer is acting as a consumer or for business purposes.
Customers should contact us promptly if they wish to exercise a cancellation right. We will provide the relevant instructions and process eligible requests in accordance with applicable law.
Nothing in this section limits any mandatory statutory cancellation rights.
- Business-to-Business Orders
COLTON AGRI SALES LTD supplies agricultural machinery, equipment and spare parts to farming businesses and professional customers.
Where a purchase is made wholly or mainly for business purposes, statutory consumer cancellation rights may not apply. Returns, cancellations and refunds for such orders will generally be considered under the agreed quotation, invoice, order confirmation and applicable law.
Business customers should check product specifications, compatibility, quantities, delivery arrangements and payment terms before confirming an order.
Any return or cancellation arrangement agreed for a business order should be confirmed in writing.
This section does not exclude any rights or remedies that may be available to a business customer under applicable law.
- Returns of Agricultural Machinery and Equipment
Because agricultural machinery and larger equipment may involve specialist transportation, preparation and handling, customers should contact us before arranging a return.
Before returning machinery or equipment, customers should:
Obtain return instructions from us.
Confirm the return address and transportation arrangements.
Provide the relevant order or invoice reference.
Explain the reason for the return.
Keep the equipment and any included accessories reasonably secure while the request is being reviewed.
Where a return is permitted, the return method, transport arrangements and any applicable charges will be explained to the customer.
Customers should not
arrange expensive specialist transport until the return process has been discussed with us.
Where goods are faulty, damaged, misdescribed or otherwise fail to meet applicable legal requirements, the customer’s statutory rights will take precedence over any inconsistent provision in this policy.
- Returns of Spare Parts
Customers should check part numbers, equipment models, dimensions and compatibility information before ordering spare parts.
If a spare part is incorrect, damaged, defective or does not correspond to the confirmed order, please contact us with the order reference and supporting details.
Where a customer requests a return because they ordered the wrong part or no longer require it, the request will be assessed according to the applicable order terms and any statutory rights.
Some spare parts may be specially sourced, made to order or subject to specific handling requirements. Any relevant restrictions will be communicated before the purchase where required by law.
Nothing in this section removes statutory rights relating to faulty or misdescribed goods.
- Faulty, Damaged or Incorrect Goods
If goods arrive damaged, defective, incomplete or different from the confirmed order, please contact us as soon as reasonably practicable.
Please provide your order number, a description of the issue and photographs where helpful. We may need to review the order details or inspect the goods to establish the appropriate resolution.
Depending on the circumstances, applicable law and the customer’s legal rights, the resolution may include repair, replacement, a price reduction, cancellation or a refund.
For eligible consumer purchases, UK law provides statutory remedies for goods that are faulty, not as described or otherwise fail to meet the required standards. These remedies may include a short-term right to reject goods, generally within 30 days of delivery, subject to the relevant legal requirements and exceptions.
We will handle such requests in accordance with the applicable legal requirements. Customers are not required to surrender statutory rights merely because they did not report an issue immediately upon delivery.
- Condition of Returned Goods
Where a return is permitted, customers should take reasonable care of the goods and include any accessories, manuals and components supplied with the product, where applicable.
For eligible statutory cancellations, consumers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.
Agricultural machinery should not be operated beyond what is reasonably necessary to inspect or assess it, except where necessary for safety or as otherwise agreed.
These requirements do not remove or reduce a customer’s statutory remedies for faulty, damaged or misdescribed goods.
- Special-Order and Customised Products
Certain machinery, equipment or spare parts may be specially ordered, configured or customised for a customer’s requirements.
Where a legal exception to cancellation or return rights applies, we will rely on that exception only where the relevant legal conditions are met. Any relevant information or restriction will be communicated before the customer becomes bound by the order, where required.
A product is not automatically excluded from return simply because it was ordered from a supplier or was not held in stock.
Faulty, damaged or misdescribed goods remain subject to the customer’s applicable statutory rights.
- Deposits and Order Cancellations
Some machinery or equipment orders may require a deposit before procurement, preparation or delivery arrangements begin.
The deposit amount, payment schedule and relevant order conditions will be stated in the quotation, invoice or written order confirmation.
If a customer requests cancellation after an order has been confirmed, we will assess the request under the agreed order terms and applicable law.
A deposit will not automatically be treated as non-refundable in every circumstance. Any deduction, retention or refund must be consistent with the applicable contract and legal requirements.
Where we cannot fulfil a confirmed order and payment has already been received, we will arrange an appropriate refund in accordance with applicable law and the circumstances of the transaction.
Customers should contact us promptly if they need to cancel or amend an order.
- Service and Repair Refunds
Payments for machinery servicing, maintenance or repair work relate to the specific service agreed with the customer.
If a customer wishes to cancel a service, the request will be considered according to the service agreement and applicable law.
Where work has already begun, any amount payable or refundable will depend on the circumstances, the agreed scope of work and applicable statutory requirements.
If a service has not been performed with reasonable care and skill or otherwise fails to meet applicable legal requirements, customers may be entitled to remedies under UK law, which may include repeat performance or a price reduction, depending on the circumstances.
We will review service-related complaints fairly and discuss an appropriate resolution.
- Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return, the applicable order terms and relevant law.
Faulty, damaged, incorrect or misdescribed goods: We will handle return arrangements and costs in accordance with the customer’s statutory rights and applicable law.
Eligible statutory cancellations: The customer may be responsible for direct return costs where the law permits and the required information was provided before purchase.
Business-order returns or change-of-mind requests: Return costs will be determined by the agreed contract and applicable law.
Large machinery and heavy equipment may require specialist transportation. Please contact us before arranging collection or return transport so that the appropriate procedure and cost responsibility can be confirmed.
No provision in this section overrides mandatory legal requirements.
- Refund Processing and Payment Method
Once a refund has been approved, we will explain the relevant processing arrangements.
Where appropriate and technically available, refunds will normally be issued through the original payment method used for the transaction.
Online payments may be processed through a secure third-party payment provider, such as Stripe, where available. The time required for the refunded amount to appear in the customer’s account may depend on the payment provider, card issuer or financial institution.
We will initiate an approved refund within the timeframe required by applicable law. Where no statutory timeframe applies, we will aim to process it within a reasonable period and communicate any relevant delay.
A refund may cover the full payment or an appropriate portion of the payment, depending on the circumstances, the applicable contract and legal requirements.
- Non-Refundable Circumstances
A refund or return may not be available for every change-of-mind request, particularly where no statutory cancellation right applies and the agreed business-to-business contract does not provide a return right.
However, we will not rely on a general non-refundable term to remove any mandatory statutory right or remedy.
Any applicable exclusion or restriction, including one relating to customised goods or services already performed, will be assessed according to the specific transaction and applicable law.
- One-Time Payments and No Subscriptions
All standard products and services offered through our website are charged on a one-time basis. We do not offer subscriptions, recurring memberships or automatic subscription renewals through our standard website purchasing process.
Each payment relates to a specific product purchase, machinery order deposit, spare parts order, service or repair, invoice or confirmed order balance.
Where a deposit and a later balance payment are required, these are separate payments associated with the same confirmed order and do not constitute a subscription.
Any refund will be assessed against the relevant transaction, order terms and applicable law.
- Contact Us
For all return, cancellation, refund or order-related enquiries, please contact:
Address: 59a Drumlish Road, Dromore, Omagh, United Kingdom, BT78 3ER
Telephone: +44 28 8289 9053
Email: sales@coltonagri.online
Please include your order number or invoice reference when contacting us about an existing transaction.
We aim to review requests fairly, communicate clearly and resolve eligible claims in accordance with our contractual commitments and applicable law.
Thank you for choosing COLTON AGRI SALES LTD for your agricultural machinery, farming equipment and spare parts requirements.